Troubleshooting
Fix slow speeds and connection issues with SoloFlight VPN.
Slow Connection Speeds
Connect to a closer server
Distance is the biggest factor in speed. Always pick a server closest to your physical location.
Switch to OpenVPN UDP
OpenVPN UDP is the fastest protocol for most users. Change it in the app settings.
Try a different server in the same region
Some servers may be under heavier load. Switch to another server in the same country.
Test your base speed without VPN
Disconnect from the VPN and run a speed test. If your connection is slow without VPN, the issue is your ISP — not SoloFlight.
Can't Connect
Check your credentials
Your VPN username and password are case-sensitive. Verify them from your dashboard.
Switch protocols
Try: OpenVPN UDP → OpenVPN TCP → IKEv2. Some networks block specific protocols.
Restart the app
Close the app completely, reopen it, and try again.
Test your internet without VPN
Make sure your base internet connection is working.
Try a different server location
Switch to a different server and attempt to connect again.
Common Issues
Still Having Issues?
Contact support
Email [email protected] with a description of the issue and which device/platform you're using.